Good to know

We would like to inform you about the following

Check-in
Check in is possible from 3 PM. In case of arrival after 8PM please let us know and we will leave the key for you in a secure safe box. The code will be given to you via telephone

Check-out
We kindly ask that you vacate the room by 11 AM

Elevator service
All floors are accessible with elevator. All rooms have easy access.

Payment
Please note that we only accept cash or debit card. We kindly ask that you settle your bill on the evening before you depart.

Bike & Ski hire
Villa Klothilde guests are eligible for a 20 % Discount at “Intersport Scholz” – please ask for a voucher at Reception.

Breakfast
Breakfast is available from 7:30 am to 10 am. When weather permits – please enjoy our Feng Shui garden –  there for your pleasure.

Guest card
Please ask at reception for your guest card. You will receive small discounts on many excursions and activities in the area.

Golf Club
We are members of the Zell am See/ Kaprun Hotel Partners Golf Club Association. Villa Klothilde guests are eligible for a 25 % Discount for all Green Fees.

Main entrance
Your room key unlocks the main entrance door which is locked after 10 PM

Pets
There is a 10 Euro charge per day for your four-legged friend, food is not included. Please be aware that pets are not allowed in the dining room. Dogs will only be accepted with prior agreement.

Children’s Rates
2 parents with children – paying full price* – receive Children Discounts as follows:
•    0 to 2.99 years – 0% (free)
•    3 to 14,99 years – 50 % reduction of Adult price
•    From 15 years – 25% reduction of Adult price

Internet
Wifi is available in all Areas of the main building free of Charge. The username and password will be given to you at check in.

Account details
Volksbank Zell am See
IBAN: AT254501000010199123
SWIFT: (BIC) VBOEATWWSA

City Tax
City tax is not included in the room or apartment rate. City tax is charged from 15 years and costs Eur 1,10 per Person, Night.

Our rates
Our room rates are per person/per night including Breakfast Buffet. All Apartment Rates are calculated per apartment/per night (breakfast is not included) City tax is not included in any rate.
In addition to the apartment rate there will be a cleaning charge, cost depending on customers wish. Appartment Type A: End clean Eur 80,00; Cleaning twice in the week and end clean Eur 110.00; Daily cleaning and end clean Eur 150,00 Appartment Type B: End clean Eur 100,00; Cleaning twice in the week and end clean Eur 120.00; Daily cleaning and end clean Eur 150,00

Parking Space
There is private free parking in front of Villa Klothilde (limited availability).

Cancellation ChargesWe shall be sad if you cannot make your vacation as planned but situations due come up. Therefore we request written notice of any cancellations in advance. Here are the simple rules we follow:
•    There are no charges if you notify us 60 days prior to your expected arrival.
•    If you cancel in writing within 30 days – you are responsible for 40 % of your original booking fee.
•    If you cancel in writing within 7 days before your booking appointment – you are responsible 70 % of your original booking fee.
•    If you cancel within 6 days or simply “no show” – you are responsible for 90 % of your original booking fee.
If you arrive late or leave early we deduct 10% from the cost of your room.
We recommend Comprehensive Holiday Insurance!

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